![]() If using a laptop use a port on the back of the laptop, or try a USB port on the opposite side of the laptop. If using a desktop be sure to use a port on the back of the computer. The USB port may not be providing a suitable connection to the operating system.The USB symbol is facing the back of the smartphone or tablet.The BlackBerry logo on the micro USB plug is facing the front screen of the smartphone or tablet.Ensure USB cable is connected correctly:.If BlackBerry Desktop Software displays an error, search the Knowledge Base for any related articles.Ensure the latest version of BlackBerry Desktop Software is installed.Select ‘Blackberry Identity’ then click ‘Delete’.You may re-install Blackberry World via the native browser.You can optionally select ‘Blackberry World’ and click ‘Delete’.In the list, select ‘Blackberry Identity’ and click ‘Delete’.Alternatively, you could do a Factory Reset (See -repair-a-corrupt–nuked-or-crashed-Blackberry-Operating-System-Software–OS–/).You’re required to do a security wipe (See.Fear not, it wont crash your Blackberry (See how to fix a crashed, nuked or damaged Blackberry OS -repair-a-corrupt–nuked-or-crashed-Blackberry-Operating-System-Software–OS–/). You need to delete Blackberry ID from the Blackberry. How do I fix the “Please enter the username associated with this smartphone” error? You should get an email with further instructions on how to reset your Blackberry ID password. ![]() To do a Blackberry ID password reset, visit, supply your email address, enter the image verification then click submit. How do I recover / retrieve my lost Blackberry ID password? Note that you’ll be required to provide a valid and accessible email address to confirm your Blackberry account.
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